Abstract:
Helpstream business deal was sealed at $8.6 million. The financiers were Mohr Davidow Ventures, Roger Sippl and Foundation Capital. The company has decided to use the money for improving its services and products it offers. The article below highlights several essential facts about the company.
Helpstream was earlier known by the name Pathworks Software. The company provides solutions for "on demand collaborative customer service".
The Helpstream business deal was closed, the announcement of which was made on the 28th day of February 2008. The total amount of the Helpstream business deal was $8.6 million. The following investors did the financing:
- Mohr Davidow Ventures or MDV
- Roger Sippl
- Foundation Capital
Functional areas of Helpstream:
The main function of Helpstream is to ensure that customer care services in various organizations are good and it also ensures that in doing so, the cost incurred is also not very high. The company extends "help desk solutions" to the clients. The clients of Helpstream belong to various sects of the corporate world ranging from professionals in the health care industry, in financial services, government services, consumer electronics, technical fields and in fields, which cater to the day-to-day needs of the consumers. The company has as many as 70 customers (as of 28th February, 2008) from different industries mentioned above.
Utilization of money raised:
The capital that has been raised from the investors would be made use of for further betterment of the services as well as the products, it offers. Working upon effective as well as efficient marketing strategies is also being contemplated. The company is of the opinion that in order to succeed in the customer services terrain, a company is required to have the following prerequisites:
The services offered by the service provider ought to be:
- Cost effective
- Collaborative
MDV or Mohr Davidow Ventures:
It is a venture capital firm with its base in the Silicon Valley. The company has remained in this business for the past 25 years. The three main areas of the company, which it funds are as follows:
- Powering the Planet
- Personalizing Medicine
- Driving the Digital World
Some of the other companies, which are financed by MDV include:
- Vantive
- Genius
- Agile
- Pivotal
- Broadbase
- Brocade
- hi5
Foundation Capital:
Established in the year 1995, the company is responsible for providing support to several companies as well as entrepreneurs. The functional areas of the company include:
- On Demand Services
- Telecommunication And Storage
- EDA And Semiconductor
- Consumer Services
- Networking
- Cleantech